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Frequently Asked Questions

If you can't find any answers here, please contact us via

Where is my ticket confirmation email?


What time do you open?


My online booking has been unsuccessful but my bank is saying the money has been taken from my account?


How do I change my password?


How do I change my address or contact details?


How do I get a refund?


Can I exchange my tickets?


Do you offer any concessions on tickets?


What do I do if I lose my Zebra Card?


How and when do discounts apply, including Zebra Card discount?


Why can't I use my VIP ticket or get any discount when I have a Zebra Discount Card?


Are you part of Meerkat Movies?


How do I redeem Meerkat codes, VIPs, Promotion Codes, Coupons and Vouchers?


How do I search for an event?


How do I book a ticket online?


How do I buy a Parent & Baby Screening (Mini Cine) ticket / ticket for under 1 year old


How do I book a wheelchair space/ticket online?


What is your carer for registered disabled guests policy?


Can I collect tickets booked online before the start of an event


What are the age limits for RollerCity, Campus West Theatre, Welwyn Garden City Cinema and Soft Play City?


What is your Babes-In-Arms policy?


Can I light candles within Campus West?


Can I bring my own food into Campus West?


Can I bring an entertainer to my child's party?


How long are your trailers and ads?


Do you have lockers in RollerCity?


Can I shop with confidence on your website?


Why do you charge spectator fee?


Do you allow wheelchairs on to the roller rink?


Do you sell gift vouchers?


Is there a car park near Campus West?


What forms of payment do you accept?


Why can't I book tickets for films showing more than a week in advance?


Why do you restrict my choice in sometimes showing the same film all day in all our screens?


Do you allow alcohol in RollerCity?


I have a charity request, who do I contact?


Who do I contact regarding lost property?


Can an I bring my own equipment to play music or any other appliance to heat or cook my food?


Can I store ice cream or food in your freezers/fridges?


Can I take photographs during an event in Campus West?


One of our party is hearing impaired?


Can I bring my guide dog or hearing dog?


Can I pay for my reserved tickets online?