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Contact Us and Opening Times


Campus West, Welwyn Garden City opens at 9.30am 7 days a week as does Soft Play City. 

All films, Roller City sessions, all party times and any other event times are as listed on this website where tickets can also be purchased.

Advance or one the day tickets for films, Roller City and other events can be purchased, in person, from Humphrey’s on the first floor at any time it is open, generally 10am to 8pm, 7 days week.

Our most frequently asked question is: Where is my ticket confirmation email?  

For anything other questions please visit our FAQ page.

And if you cannot find what you are looking for please see below:

For general enquiries please email: hello.campuswest@welhat.gov.uk

For party enquiries please email: parties.campuswest@welhat.gov.uk


Buying Tickets Online

Tickets purchased online (this means there is no need to go to the tills)

If you have a smart phone, just show the eticket confirmation email (with the seat numbers and ticket type) that came with your booking, rather than you having to print the tickets out. 

When you arrive please go straight to the event and your electronic ticket will be checked there. 

eTicket collection

If you prefer you can print your tickets at our Ticket Collection Point Kiosk at the main entrance of the building. - we hope you won't need to though, we all love trees here in Welwyn Garden City. 

There can be a long wait on our telephone lines if you are calling (especially at weekends).  All the information you need is online and the Front of House team use the same website to answer any questions you may have.


Room and Venue hire 

To hire Hazel Grove, Panshanger or Vineyard Barn  communuty centres.

Email: communitycentres.campuswest@welhat.gov.uk

To hire The Sheridan Studio, RollerCity, Soft Play City, The Theatre or Screens 1, 2 or 3

 Email: venuehire.campuswest@welhat.gov.uk


Parties at RollerCity and Soft Play City 

For enquiries about parties at RollerCity and Soft Play City.

Email: parties.campuswest@welhat.gov.uk


The CWE Team